Delivery & Returns

Shipping

Shipping all over the world.

I will notify you as soon as your order is shipped and provide you with the track ID so we can trace your order.

All Butterflies packaged with Love&Care in special soft fluffy clouds of MicroBeads.

There are 2 options of Shipping:
- Express DHL 2-3 work days
- Standard National Post takes about 12-30 business days, depending on your location
Please note that I ship from Ukraine, Kiev
Including my experience - shipping to these locations takes:
- USA: 12 - 30 days
- Canada: 12-30 days
- Australia: 14-30 days
- Europe: 10-25 days
- Japan 12-30 days

Sometimes there can be delays because of traffic on holidays and due to customs, you can always write me any moment and I will find the way to solve it :)

Returns & exchanges

I want my customers to be completely happy!

I really hope that you will love your new item. But, for some reason if you like to return it, please contact me ASAP (no longer than 3 days after receiving the item). I will do my best to give you a pleasant shopping experience. Depending on the case, even if you get your refund, the shipping cost will be excluded from the refund.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If the package is lost, I return money after I recieve official written confirmation of the loss from Ukrainian post.



Love,
Your Butterfly designer Alina Z.