Delivery & Returns
Shipping
We provide international shipping as well!
You will receive a notification as soon as your order is shipped showing you the track ID so you can trace your order.
All products packed with Love&Care.
There are 2 options of Shipping:
Please note that shipping is from USA, FL & GA:
- USPS 3-5 business days
- UPS 3-5 business days
- Express options are available, just contact us
For Internatonal orders:
- Standard National Post takes about 12-30 business days, depending on your location
Sometimes there can be delays because of traffic on holidays and due to customs, you can always write us any moment and we will find the way to solve it :)
Returns & exchanges
We want my customers to be completely happy!
We really hope that you will love your new item. But, for some reason if you like to return it, please contact us ASAP (no longer than 3 days after receiving the item). We will do my best to give you a pleasant shopping experience. Depending on the case, even if you get your refund, the shipping cost will be excluded from the refund.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the package is lost, we return money after I receive official written confirmation of the loss from the post.
Custom and sale orders are final and cannot be returned.
Love,
SilkButterflies team